SHIPPING & RETURN

Before you return a LaGracia product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns or Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, original tag and packaging). We suggest making an unboxing video as soon as you receive the product.

4 EASY STEPS TO MAKING A RETURN

1. Please inform us within 3 days of receipt of order. You must email us at support@thegracia.com to notify your concern related to product

2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us the unboxing video and photograph of the product, then it is up to the discretion of the LaGracia Quality Control team to decide whether product is approved for return

3. Once we have received the complete details and our quality control team has authorised the return, we will arrange for a courier to collect the goods and return them to us

4. We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first

Refunds will be done in the following case:

1. Genuine quality issues

2. Packages lost in transit

3. In case LaGracia discovers that a wrong item has been shipped to you

The refund will be made to the same account from which the purchase transaction happened.

No refunds will be given in the following cases:

1. Incorrect or outdated delivery address

2. Incorrect address format including any form of a PO Box address

3. After 3 failed delivery attempts by SHIPROCKET

4. Package refused by recipient

5. Sizing issues. All the products are in standard size (openable Bangles for wrist size 2.4-2.6) or adjustable format (Adjustable Rings)

6. Products returned in a used or damaged condition

7. Minor colour and design variation. All products are handmade and use natural stones so there will

may be some variation from the photographs on our website

8. If the jewellery is not faulty or damaged